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عدد المساهمات : 18996 التقييم : 35494 تاريخ التسجيل : 01/07/2009 الدولة : مصر العمل : مدير منتدى هندسة الإنتاج والتصميم الميكانيكى
| موضوع: كتاب Management a Practical Introduction - 3rd Edition الثلاثاء 30 يناير 2024, 12:32 am | |
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أخواني في الله أحضرت لكم كتاب Management a Practical Introduction - 3rd Edition Michael Rose
و المحتوى كما يلي :
Contents Acknowledgements ix About the author x Introduction 1 PART ONE The fundamentals of reward management 01 Reward and reward strategy 5 Reward 5 Reward strategy 9 Summary 13 02 Why reward is important and how it can make an impact 15 Symbolic messages in reward 15 Supporting values and culture 18 Alignment with organization strategy 20 Alignment with HR strategy 21 Role in change management 22 Measuring the impact 23 Summary 26 03 Relationship between motivation and reward 29 Intrinsic and extrinsic motivation 29 Retention effect 36 Reward or other factors in motivation 37 Pay fairness 38 Reward policy 40 Summary 41 vvi ConTenTs 04 How reward fits together 43 Influences on reward strategy 43 Trade-offs between different parts of reward 47 The role of the reward professional 48 Summary 50 05 How to get started with a reward strategy 53 An approach to developing a reward strategy 53 Developing a reward framework 55 Making changes over time 63 Unintended consequences 65 Summary 66 06 Communications 67 Communications and reward 67 Communicating total reward 68 Building communications into reward design 72 Summary 79 Case study: Royal Horticultural Society 79 07 Tax and National Insurance 85 General principles 85 Taxation of various reward programmes 87 Summary 97 PART TWO Reward in practice 08 Grades and pay structures 101 Grade structures 102 Pay structures 113 Summary 121 Case study: Which? 122 Case study: Shropshire Council 125ConTenTs vii 09 Managing pay data and pay reviews 129 Pay data 129 Pay reviews 139 Summary 146 Case study: Specsavers 147 Case study: The National Theatre 150 10 Bonus plans 153 Introduction 153 Bonus design framework 156 Summary 176 Case study: McDonald’s 177 11 Recognition and non-cash reward 185 Introduction 185 Recognition 186 Summary 199 Case study: Tata Consulting Services 200 12 Long-term plans 207 Role of long-term plans 207 Share plans 208 Cash plans 215 Summary 219 Case study: Marks and Spencer plc 220 13 Benefits 229 Which benefits to offer and why 229 Benefits policy 232 Wellbeing 233 Value 233 Key benefits 234 Flexible benefits 238 Summary 243 Case study: Guideposts Trust Limited 244 Case study: Kingfisher plc 247viii ConTenTs 14 Conclusions 253 Appendix 259 References 267 Index 273 HR Fundamentals series 278 .2008 banking crisis 219 Accenture 144 agency theory 263 Alan Jones and Associates 134 Alder, Debbie 34 Alice’s Adventures in Wonderland 9 annual allowance 87 Annual Survey of Hours and Earnings 129 Aon Hewitt 134 Arthur Andersen 19, 35 artificial intelligence (AI) 256 Arup 144 bad news 77–79 basic pay 2, 7 behavioural science 255 benefits 2, 7–8, 229–51 benefits policy, developing a 232–33 benefits-in-kind 92 criteria for 229–30, 230 defining 5 flexible benefits 47, 72, 238–43 business case for, writing 239–43 communicating 72 Guideposts case study 243–46 insured benefits 234 Kingfisher plc case study 234, 243, 247–51 most common 230–31, 231 pensions 234–37 defined benefit (DB) pension plans 8, 73, 235–36, 256 defined contribution (DC) pension plans 8, 237 private medical insurance 234, 237–38 taxation of 88, 90–92, 229 value, communicating 233–34 voluntary benefits 238 and wellbeing 233 ‘best fit’ 11–12 bonuses 153–84 deferred bonuses 219 designing a bonus plan 156–76, 157 aims and context 156–63 checklist 173–76 departments, different 165–66 design principles 162–63 distribution 167, 169–70 documentation 171–72 funding 167–69, 168 incentivizing behaviour, risks of 160–62 management, role of 162, 172–73 measures used 166–67 review 173 roles 164 scenario testing 170, 171 time span 164 McDonald’s case study 177–84 prevalence 153, 154 sales bonuses 16–17 taxation of 89 types of 155–56 vs long term plans 208 BrewDog 230–31 British Airways 187 broad-banding 106–11, 107–08, 109 implementing 110–11 Brown, Duncan 10 Capital Gains Tax (CGT) 88 case studies Guideposts 243–46 Kingfisher plc 234, 243, 247–51 Marks and Spencer plc 210, 220–27 McDonald’s 177–84 National Theatre 144, 147, 150–52 Royal Horticultural Society 79–84 Shropshire Council 117, 122, 125–27 Specsavers 144, 147–49 Which? 102, 112, 113, 117, 121–24 cash plans 215–19 developing 218–19 phantom share plans 216 retention plans 217, 217–18 Cendex 134 change management 22, 49, 63–65 INDEX NB: page numbers in italic indicate figures or tables 273274 INDEX Chartered Institute of Personnel and Development (CIPD) 20 conferences 239 data use training 146 Reward Management survey 2010 11 Reward Management survey 2014/15 153 Reward Management survey 2017 110, 114, 140, 142, 185 Reward Management survey 2018 231, 238 Reward Risks survey 68 Show me the money! The behavioural science of reward 33 Cheese, Peter 20 club surveys 135 communications, managing 67–84 bad news 77–79 benefits of early comms 72–73 channels 76–77 confidentiality 68 flexible benefits 72 pay reviews 73–74, 146 planning 75–76 recruitment and selection 74–75 reward statements 69–72, 70, 71 Royal Horticultural Society case study 79–84 Company Share Option Plans (CSOPs) 90, 213 Compensation Research 134 compensation, defining 5 confidentiality 255 corporate governance 219 corporate social responsibility (CSR) 45 Covid-19 pandemic 231 critical illness insurance 234 Croner 134 culture, organizational 15, 18–20 deferred bonuses 219 defined benefit (DB) pension plans 8, 73, 235–36, 256 defined contribution (DC) pension plans 8, 237 Department for Work and Pensions 34 dopamine 32 EMI share option plans 213 Employee Assistance Programmes 231 Employee Benefits 239 employee share plans 8, 44, 212–15 Company Share Option Plans (CSOPs) 213 EMI share option plans 213 impact of 214–15 prevalence 213 risk management 213–14 Save As You Earn (SAYE) share option scheme 212 Share Incentive Plans (SIPs) 213 endowment effect 217, 259 engagement, employee 25 Enron 19, 35 ‘Enron effect’ 161 environment, social and governance (ESG) 45, 256 equal pay 22, 38 job evaluation (je), role of 104, 105 job families 117 unfairness, perceptions of 37, 38–40 Equality and Human Rights Commission 104, 105 equity theory 259–60 e-reward 239 European Federation of Employee Share Ownership 208 exit interviews 24–25, 133 expectancy theory 35, 160, 164, 260 extrinsic motivation 30 financial rewards 6 flex see benefits Gallup Q12 24 gamification 197 gender pay gap reporting 22 Generation Z 38, 68, 255 Glucksberg 34 Google 144 grade structures 101–12 benefits of 102 broad-banding 106–11, 107–08, 109 implementing 110–11 ‘grade drift’ 109 job evaluation (je) 103–06 analytical 103–05 non-analytical 105 job families 111, 111–12 job size 102–03, 103 Shropshire Council case study 117, 122, 125–27 Which? case study 102, 112, 113, 117, 121–24 Gratton, Lynda 38–39 Guideposts 243–46 Hawthorn effect 23 Hay Guide Chart Method 103–04 Hertzberg, Frederick 29, 188, 264–65 hierarchy of needs 260–61, 261 264–65 holistic reward model 254INDEX 275 impact, measuring 23–26, 26 cost reduction 25–26 exit interviews 24–25 linking variable, issue of 23 pilots 25 surveys, employee 24 third variable, issue of 23 turnover, employee 25 incentive payments, impact on motivation see motivation incentives, ethical 162 increments, salary 117 industrial/occupational surveys 133 insured benefits 234 Intel 159–60 intrinsic motivation 30 impact of extrinsic measures on 32, 186 job classification 105 job evaluation (je) 103–06 analytical 103–05 non-analytical 105 job families 111, 111–12, 117 job ranking 105 job size 102–03, 103 ‘jobs for life’ 16 John Lewis Partnership 158 Kingfisher plc 234, 243, 247–51 Korn Ferry Hay Group 134 labour market theory 259, 261–62 life assurance 234 Lifetime Allowance (LTA) 87 long-service awards 15–16, 96 long-term plans 207–27 cash plans 215–19 developing 218–19 phantom share plans 216 retention plans 217, 217–18 Marks and Spencer plc case study 210, 220–27 role of 207–08 share plans 208–15 employee share plans 8, 44, 212–15 executive share plans 210–12, 211, 212 share grants 209–10 share options 208–09 Macnamara Fallacy 166 Marks and Spencer plc 210, 220–27 Maslow, Abraham 188, 260, 264–65 material rewards 6 McDonald’s 177–84 McGregor, Douglas 30, 263, 264 McLagan 134 Mercer 134 Microsoft 144 Millennial generation 38, 68, 255 Moog Inc 158, 232 motivation 29–42 autonomy, competence and relatedness 30 behavioural science 32–34 creative tasks 34–35 engagement, role of 29 expectancy theory 35 extrinsic motivation 30 flexibility 38 generational differences 38 goal-setting 35 intrinsic motivation 30 impact of extrinsic measures on 32, 186 money as a hygiene factor 29 non-cash rewards 36 pay and recruitment 41 pay and retention 36–37, 41 recognition vs incentives 186–88, 187 unfairness, perceptions of 37, 38–40 national minimum wage 43, 93 National Theatre 144, 147, 150–52 Netflix 18 non-cash rewards 36, 93, 159, 194–96 ‘nudge theory’ 34 ODI 144 Office for National Statistics 129, 235 operant conditioning 262 Organ, Dennis 262 organizational citizenship 262–63 organizational citizenship behaviours (OCBs) 263 pay data 129–39 exit interviews 133 industrial/occupational surveys 133 job adverts 133 pay markets 130–32 recruitment consultants 133 salary surveys 133–39 ageing data 137 basic salary vs total package 138 club surveys 135 key terms 135–36, 137 rounding up/down 137 variables 134–35 types of 129–30 uses for 130 worthless 132276 INDEX pay matrices 144, 144–45 pay progression 145–46 pay reviews 139–52 budgeting for 140 communicating 146 cost of 140–41 cost-of-living-based 143 National Theatre case study 144, 147, 150–52 online systems 145 pay matrices 144, 144–45 pay progression 145–46 performance-based 143–44 service-based 142 Specsavers case study 144, 147–49 pay spines 116–17 pay structures 101, 113–21 benefits of 113–14 developing 119–21, 120 types of 114, 114–19 broad-banded 117, 117–18, 118 individual rates 114 job families 117 narrow-graded 115, 115–16 pay spines 116–17 pay zones 117, 118 PAYE system 86 PAYE settlement agreements (PSAs) 94–95 pensions 234–37 defined benefit (DB) pension plans 8, 73, 235–36, 256 defined contribution (DC) pension plans 8, 237 permanent health insurance 234 personal accident insurance 234 phantom share plans 216 Pink, Daniel 30, 31, 35 principal-agent theory 259, 263 private medical insurance 234, 237–38 psychological contract, the 263 psychological rewards 6 Radford 134 recognition 6, 185–206 checklist 197–98 defining 186 engagement, impact on 188–90 gamification 197 guidelines for 191–94 introducing a recognition programme 198–99 key factors 190–91 non-cash rewards 194–96 recognition continuum 190, 190 Tata Consulting Services case study 25, 188, 200–06 vs incentives 186–88, 187 remuneration, defining 5 restricted stock 90, 209 restructuring, organizational 22 reward 5, 6 components of 6–8, 7 basic pay 7 benefits 7–8 stocks/shares 8 variable pay 7 cost of 9 defining 5, 6 reward framework, defining 12 reward gap analysis 56, 57 reward philosophy, defining 12 reward policy, defining 12 reward principles, defining 12 reward procedure, defining 12 reward professionals, role of 48–50 reward strategy 141 ‘best fit’ 11–12 change, managing 63–65 clarity, gaining 54–55, 55 defining 9–11 influences on 43–46 change, organizational 46 environment, social and governance (ESG) 45 industrial relations 46 legislation 44 market pay movement 45 organizational size and structure 45–46 profitability 46 sector, business 45 sector, market 44–45 social system 44 taxation 44 values, organizational 45 key requirements for a 53–54 prevalence 11 statements, sample 58–62 and taxation 85–86 timing 12–13 trade-offs, making 47–48 unintended consequences, potential assessments 66 short-termism 65–66 targets, focus on 65 ‘rhetoric-reality gap’, the 16, 16 Royal Horticultural Society 79–84INDEX 277 salary sacrifice 238 salary surveys 133–39 ageing data 137 basic salary vs total package 138 club surveys 135 key terms 135–36, 137 rounding up/down 137 variables 134–35 sales bonuses 16–17 Save As You Earn (SAYE) share option scheme 89, 212 Share Incentive Plans (SIPs) 90, 212 share plans 8, 208–15 employee share plans 8, 44, 212–15 Company Share Option Plans (CSOPs) 213 EMI share option plan 213 impact of 214–15 prevalence 213 risk management 213–14 Save As You Earn (SAYE) share option scheme 212 Share Incentive Plans (SIPs) 213 executive share plans 210–12, 211, 212 share grants 209–10 share options 208–09 taxation of 89–90 Company Share Option Plans (CSOPs) 90 restricted stock 90 Save As You Earn (SAYE) share option scheme 89 Share Incentive Plans (SIPs) 90 unapproved share options 90 short-termism 65–66 Shropshire Council 117, 122, 125–27 Skinner, Burrhus 262 Sky 192–94 SMART objectives 143–44 social networking 255–56 Southwest Airlines 191 Specsavers 144, 147–49 status quo bias see endowment effect ‘strategic pragmatism’ 64–65 strategy, HR 21, 21–22 strategy, organizational 20–21 suggestion schemes 95 Survey Monkey 24 surveys, employee 24 Swart, Tara 32 Tata Consulting Services 25, 188, 200–06 tax and National Insurance 85–97 advice, giving 87 benefits, taxation of 88, 90–92, 229 bonuses, taxation of 89 expenses 96–97 long-service awards 96 non-cash rewards 93 PAYE system 86 PAYE settlement agreements (PSAs) 94–95 salary sacrifice arrangements 92–93 share plans, taxation of 89–90 Company Share Option Plans (CSOPs) 90 restricted stock 90 Save As You Earn (SAYE) share option scheme 89 Share Incentive Plans (SIPs) 90 unapproved share options 90 suggestion schemes 95 tax concessions 88–89 and the reward strategy 85–86 trivial awards 94 what is taxable 87–88 Tesco plc 61–62, 247 Theory X and Theory Y 30, 263, 264 total reward 6 communicating 68–72, 70, 71 in salary surveys 138 trade-offs, making 47–48 Transparency International UK 161, 162 travel insurance 234 trivial awards 94 turnover, employee 25 two-factor theory 264–65 Tyson 15 Ultimatum game, the 39 unapproved share options 90 unfairness, perceptions of 37, 38–40 utility theory 265 values, organizational 15, 18–20, 21, 45 variable pay 2, 7 and organizational change 22 voluntary benefits 238 vouchers 88 Vroom, Victor 160, 260 wellbeing 233 Which? 102, 112, 113, 117, 121–24 Willis Towers Watson 134 XpertHR 129 Yammer 2562008 banking crisis 219 Accenture 144 agency theory 263 Alan Jones and Associates 134 Alder, Debbie 34 Alice’s Adventures in Wonderland 9 annual allowance 87 Annual Survey of Hours and Earnings 129 Aon Hewitt 134 Arthur Andersen 19, 35 artificial intelligence (AI) 256 Arup 144 bad news 77–79 basic pay 2, 7 behavioural science 255 benefits 2, 7–8, 229–51 benefits policy, developing a 232–33 benefits-in-kind 92 criteria for 229–30, 230 defining 5 flexible benefits 47, 72, 238–43 business case for, writing 239–43 communicating 72 Guideposts case study 243–46 insured benefits 234 Kingfisher plc case study 234, 243, 247–51 most common 230–31, 231 pensions 234–37 defined benefit (DB) pension plans 8, 73, 235–36, 256 defined contribution (DC) pension plans 8, 237 private medical insurance 234, 237–38 taxation of 88, 90–92, 229 value, communicating 233–34 voluntary benefits 238 and wellbeing 233 ‘best fit’ 11–12 bonuses 153–84 deferred bonuses 219 designing a bonus plan 156–76, 157 aims and context 156–63 checklist 173–76 departments, different 165–66 design principles 162–63 distribution 167, 169–70 documentation 171–72 funding 167–69, 168 incentivizing behaviour, risks of 160–62 management, role of 162, 172–73 measures used 166–67 review 173 roles 164 scenario testing 170, 171 time span 164 McDonald’s case study 177–84 prevalence 153, 154 sales bonuses 16–17 taxation of 89 types of 155–56 vs long term plans 208 BrewDog 230–31 British Airways 187 broad-banding 106–11, 107–08, 109 implementing 110–11 Brown, Duncan 10 Capital Gains Tax (CGT) 88 case studies Guideposts 243–46 Kingfisher plc 234, 243, 247–51 Marks and Spencer plc 210, 220–27 McDonald’s 177–84 National Theatre 144, 147, 150–52 Royal Horticultural Society 79–84 Shropshire Council 117, 122, 125–27 Specsavers 144, 147–49 Which? 102, 112, 113, 117, 121–24 cash plans 215–19 developing 218–19 phantom share plans 216 retention plans 217, 217–18 Cendex 134 change management 22, 49, 63–65 INDEX NB: page numbers in italic indicate figures or tables 273274 INDEX Chartered Institute of Personnel and Development (CIPD) 20 conferences 239 data use training 146 Reward Management survey 2010 11 Reward Management survey 2014/15 153 Reward Management survey 2017 110, 114, 140, 142, 185 Reward Management survey 2018 231, 238 Reward Risks survey 68 Show me the money! The behavioural science of reward 33 Cheese, Peter 20 club surveys 135 communications, managing 67–84 bad news 77–79 benefits of early comms 72–73 channels 76–77 confidentiality 68 flexible benefits 72 pay reviews 73–74, 146 planning 75–76 recruitment and selection 74–75 reward statements 69–72, 70, 71 Royal Horticultural Society case study 79–84 Company Share Option Plans (CSOPs) 90, 213 Compensation Research 134 compensation, defining 5 confidentiality 255 corporate governance 219 corporate social responsibility (CSR) 45 Covid-19 pandemic 231 critical illness insurance 234 Croner 134 culture, organizational 15, 18–20 deferred bonuses 219 defined benefit (DB) pension plans 8, 73, 235–36, 256 defined contribution (DC) pension plans 8, 237 Department for Work and Pensions 34 dopamine 32 EMI share option plans 213 Employee Assistance Programmes 231 Employee Benefits 239 employee share plans 8, 44, 212–15 Company Share Option Plans (CSOPs) 213 EMI share option plans 213 impact of 214–15 prevalence 213 risk management 213–14 Save As You Earn (SAYE) share option scheme 212 Share Incentive Plans (SIPs) 213 endowment effect 217, 259 engagement, employee 25 Enron 19, 35 ‘Enron effect’ 161 environment, social and governance (ESG) 45, 256 equal pay 22, 38 job evaluation (je), role of 104, 105 job families 117 unfairness, perceptions of 37, 38–40 Equality and Human Rights Commission 104, 105 equity theory 259–60 e-reward 239 European Federation of Employee Share Ownership 208 exit interviews 24–25, 133 expectancy theory 35, 160, 164, 260 extrinsic motivation 30 financial rewards 6 flex see benefits Gallup Q12 24 gamification 197 gender pay gap reporting 22 Generation Z 38, 68, 255 Glucksberg 34 Google 144 grade structures 101–12 benefits of 102 broad-banding 106–11, 107–08, 109 implementing 110–11 ‘grade drift’ 109 job evaluation (je) 103–06 analytical 103–05 non-analytical 105 job families 111, 111–12 job size 102–03, 103 Shropshire Council case study 117, 122, 125–27 Which? case study 102, 112, 113, 117, 121–24 Gratton, Lynda 38–39 Guideposts 243–46 Hawthorn effect 23 Hay Guide Chart Method 103–04 Hertzberg, Frederick 29, 188, 264–65 hierarchy of needs 260–61, 261 264–65 holistic reward model 254INDEX 275 impact, measuring 23–26, 26 cost reduction 25–26 exit interviews 24–25 linking variable, issue of 23 pilots 25 surveys, employee 24 third variable, issue of 23 turnover, employee 25 incentive payments, impact on motivation see motivation incentives, ethical 162 increments, salary 117 industrial/occupational surveys 133 insured benefits 234 Intel 159–60 intrinsic motivation 30 impact of extrinsic measures on 32, 186 job classification 105 job evaluation (je) 103–06 analytical 103–05 non-analytical 105 job families 111, 111–12, 117 job ranking 105 job size 102–03, 103 ‘jobs for life’ 16 John Lewis Partnership 158 Kingfisher plc 234, 243, 247–51 Korn Ferry Hay Group 134 labour market theory 259, 261–62 life assurance 234 Lifetime Allowance (LTA) 87 long-service awards 15–16, 96 long-term plans 207–27 cash plans 215–19 developing 218–19 phantom share plans 216 retention plans 217, 217–18 Marks and Spencer plc case study 210, 220–27 role of 207–08 share plans 208–15 employee share plans 8, 44, 212–15 executive share plans 210–12, 211, 212 share grants 209–10 share options 208–09 Macnamara Fallacy 166 Marks and Spencer plc 210, 220–27 Maslow, Abraham 188, 260, 264–65 material rewards 6 McDonald’s 177–84 McGregor, Douglas 30, 263, 264 McLagan 134 Mercer 134 Microsoft 144 Millennial generation 38, 68, 255 Moog Inc 158, 232 motivation 29–42 autonomy, competence and relatedness 30 behavioural science 32–34 creative tasks 34–35 engagement, role of 29 expectancy theory 35 extrinsic motivation 30 flexibility 38 generational differences 38 goal-setting 35 intrinsic motivation 30 impact of extrinsic measures on 32, 186 money as a hygiene factor 29 non-cash rewards 36 pay and recruitment 41 pay and retention 36–37, 41 recognition vs incentives 186–88, 187 unfairness, perceptions of 37, 38–40 national minimum wage 43, 93 National Theatre 144, 147, 150–52 Netflix 18 non-cash rewards 36, 93, 159, 194–96 ‘nudge theory’ 34 ODI 144 Office for National Statistics 129, 235 operant conditioning 262 Organ, Dennis 262 organizational citizenship 262–63 organizational citizenship behaviours (OCBs) 263 pay data 129–39 exit interviews 133 industrial/occupational surveys 133 job adverts 133 pay markets 130–32 recruitment consultants 133 salary surveys 133–39 ageing data 137 basic salary vs total package 138 club surveys 135 key terms 135–36, 137 rounding up/down 137 variables 134–35 types of 129–30 uses for 130 worthless 132276 INDEX pay matrices 144, 144–45 pay progression 145–46 pay reviews 139–52 budgeting for 140 communicating 146 cost of 140–41 cost-of-living-based 143 National Theatre case study 144, 147, 150–52 online systems 145 pay matrices 144, 144–45 pay progression 145–46 performance-based 143–44 service-based 142 Specsavers case study 144, 147–49 pay spines 116–17 pay structures 101, 113–21 benefits of 113–14 developing 119–21, 120 types of 114, 114–19 broad-banded 117, 117–18, 118 individual rates 114 job families 117 narrow-graded 115, 115–16 pay spines 116–17 pay zones 117, 118 PAYE system 86 PAYE settlement agreements (PSAs) 94–95 pensions 234–37 defined benefit (DB) pension plans 8, 73, 235–36, 256 defined contribution (DC) pension plans 8, 237 permanent health insurance 234 personal accident insurance 234 phantom share plans 216 Pink, Daniel 30, 31, 35 principal-agent theory 259, 263 private medical insurance 234, 237–38 psychological contract, the 263 psychological rewards 6 Radford 134 recognition 6, 185–206 checklist 197–98 defining 186 engagement, impact on 188–90 gamification 197 guidelines for 191–94 introducing a recognition programme 198–99 key factors 190–91 non-cash rewards 194–96 recognition continuum 190, 190 Tata Consulting Services case study 25, 188, 200–06 vs incentives 186–88, 187 remuneration, defining 5 restricted stock 90, 209 restructuring, organizational 22 reward 5, 6 components of 6–8, 7 basic pay 7 benefits 7–8 stocks/shares 8 variable pay 7 cost of 9 defining 5, 6 reward framework, defining 12 reward gap analysis 56, 57 reward philosophy, defining 12 reward policy, defining 12 reward principles, defining 12 reward procedure, defining 12 reward professionals, role of 48–50 reward strategy 141 ‘best fit’ 11–12 change, managing 63–65 clarity, gaining 54–55, 55 defining 9–11 influences on 43–46 change, organizational 46 environment, social and governance (ESG) 45 industrial relations 46 legislation 44 market pay movement 45 organizational size and structure 45–46 profitability 46 sector, business 45 sector, market 44–45 social system 44 taxation 44 values, organizational 45 key requirements for a 53–54 prevalence 11 statements, sample 58–62 and taxation 85–86 timing 12–13 trade-offs, making 47–48 unintended consequences, potential assessments 66 short-termism 65–66 targets, focus on 65 ‘rhetoric-reality gap’, the 16, 16 Royal Horticultural Society 79–84INDEX 277 salary sacrifice 238 salary surveys 133–39 ageing data 137 basic salary vs total package 138 club surveys 135 key terms 135–36, 137 rounding up/down 137 variables 134–35 sales bonuses 16–17 Save As You Earn (SAYE) share option scheme 89, 212 Share Incentive Plans (SIPs) 90, 212 share plans 8, 208–15 employee share plans 8, 44, 212–15 Company Share Option Plans (CSOPs) 213 EMI share option plan 213 impact of 214–15 prevalence 213 risk management 213–14 Save As You Earn (SAYE) share option scheme 212 Share Incentive Plans (SIPs) 213 executive share plans 210–12, 211, 212 share grants 209–10 share options 208–09 taxation of 89–90 Company Share Option Plans (CSOPs) 90 restricted stock 90 Save As You Earn (SAYE) share option scheme 89 Share Incentive Plans (SIPs) 90 unapproved share options 90 short-termism 65–66 Shropshire Council 117, 122, 125–27 Skinner, Burrhus 262 Sky 192–94 SMART objectives 143–44 social networking 255–56 Southwest Airlines 191 Specsavers 144, 147–49 status quo bias see endowment effect ‘strategic pragmatism’ 64–65 strategy, HR 21, 21–22 strategy, organizational 20–21 suggestion schemes 95 Survey Monkey 24 surveys, employee 24 Swart, Tara 32 Tata Consulting Services 25, 188, 200–06 tax and National Insurance 85–97 advice, giving 87 benefits, taxation of 88, 90–92, 229 bonuses, taxation of 89 expenses 96–97 long-service awards 96 non-cash rewards 93 PAYE system 86 PAYE settlement agreements (PSAs) 94–95 salary sacrifice arrangements 92–93 share plans, taxation of 89–90 Company Share Option Plans (CSOPs) 90 restricted stock 90 Save As You Earn (SAYE) share option scheme 89 Share Incentive Plans (SIPs) 90 unapproved share options 90 suggestion schemes 95 tax concessions 88–89 and the reward strategy 85–86 trivial awards 94 what is taxable 87–88 Tesco plc 61–62, 247 Theory X and Theory Y 30, 263, 264 total reward 6 communicating 68–72, 70, 71 in salary surveys 138 trade-offs, making 47–48 Transparency International UK 161, 162 travel insurance 234 trivial awards 94 turnover, employee 25 two-factor theory 264–65 Tyson 15 Ultimatum game, the 39 unapproved share options 90 unfairness, perceptions of 37, 38–40 utility theory 265 values, organizational 15, 18–20, 21, 45 variable pay 2, 7 and organizational change 22 voluntary benefits 238 vouchers 88 Vroom, Victor 160, 260 wellbeing 233 Which? 102, 112, 113, 117, 121–24 Willis Towers Watson 134 XpertHR 129 Yammer 256
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