Admin
مدير المنتدى
عدد المساهمات : 18992
التقييم : 35482
تاريخ التسجيل : 01/07/2009
الدولة : مصر
العمل : مدير منتدى هندسة الإنتاج والتصميم الميكانيكى
 |  موضوع: كتابين عن الجودة ISO 9000 السبت 24 مارس 2012, 10:36 pm | |
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أخوانى فى الله
أحضرت لكم كتابين عن الجودة
ISO 9000
ISO 9000 Quality Systems Handbook ( 4 th Edition )
ISO 9000'000 - An A-Z Guide
ويتناول الموضوعات الأتية :
A
Acceptance criteria
Accreditation
Accreditation body
Adequacy
Analysis of data
Applicable
Appropriate
Approved
Assessment
Assessor
Assurance
Audit
Audit criteria 9
Audit programme 9
Audit results 0
Audit scope 0
Auditors
Authority
Authorized
Awareness
B
Benchmarking
Best practice
Breakthrough
Business management process
Business management system
Business process 9
C
Calibration
Certification
Certification body
Codes of practice
Collection of data
Commitment
Common cause variation
Competence
Concession
Continual improvement
Continuous improvement 9
Contract 0
Control
Control before, during and after an event
Control charts
Controlled conditions
Controlled distribution
Controlled documents
Corrective action
Corrective maintenance
Critical success factors
Cross-functional team 9
Culture and climate 9
Customer 0
Customer communication 0
Customer complaints
Customer expectations
Customer feedback
Customer focus
Customer needs
Customer property
Customer requirements
Customer satisfaction
Customer surveys
D
Data
Demonstrate
Department 9
Design 9
Design and development 9
Design changes 0
Design inputs
Design outputs
Design planning
Design review
Design validation
Design verification
Determining requirements
Document approval
Document change request
Document control 9
Document identification 0
Document review 0
Document revision
Document security
Documented procedures
E
Effectiveness of the system
Ensure
Environmental factors of the work
environment
Establish and maintain
Establishing a management system
Evaluation
Evidence of conformity
Exclusions
External documents, control of 9
F
Factual approach
Failure mode effects analysis (FMEA)
First-party audit
Follow-up audit
Functions
I
Identification of records
Identifying document changes
Identifying processes
Implementation audit
Infrastructure
Inspection
Inspection authority
Intellectual property
Interested party
Internal audit 9
Internal communication 0
Internal customer
Invitation to tender
Involvement of people
ISO 9000
ISO 9000 family
ISO 900
ISO 900
L
Leadership
M
Maintenance
Management commitment
Management representative 9
Management review 90
Marketing process 9
Measurement 9
Measurement capability 9
Measurement process 9
Measurement uncertainty 9
Mission 9
Modifications 9
Monitoring 9
Monitoring and measuring devices 9
Motivation 9
Mutual beneficial supplier relationships 9
N 9
Naming processes 9
Nonconforming product 9
O 00
Objective 00
Objective evidence 00
Obsolete documents 00
Order fulfilment process 00
Organizational goals 0
P 0
Physical factors of the work environment 0
Plan 0
Planned arrangements 0
Policy 0
Policy audit 0
Potential nonconformity 0
Predictive maintenance 0
Pre-qualification of suppliers 0
Preservation of product 0
Prevent 0
Preventive action 0
Preventive maintenance 0
Procedure 0
Process 09
Process approach 09
Process audit 0
Process capability
Process control
Process description
Process management
Process model
Process parameters
Product
Product audit
Product identification
Product realization
Production
Project audit
Proprietary designs
Psychological factors of the work
environment
Purchaser 9
Purpose of an organization 9
Q 0
Quality 0
Quality assurance 0
Quality control 0
Quality improvement 0
Quality management principles
Quality management system
Quality manual
Quality objectives
Quality planning
Quality plans
Quality policy
Quality requirements
R 9
Records 9
Registrar 0
Registration 0
Regulator 0
Regulatory requirements 0
Relevant authorities 0
Remedial action
Requirement of the standard
Resource management
Responsibility and authority
Review
Revision status
Roles
S
Second-party audit
Self-assessment
Six sigma
Social factors of the work environment
Special cause variation 9
Stakeholder 9
Statistical control 0
Status and importance in auditing 0
Strategic audit
Subcontract requirements
Subcontractor
Supplier assessment
System
System approach
System audit
System effectiveness
System integrity
T
Tender
Third-party audit
Traceability
V 9
Validation 9
Validation and verification 0
Values 0
Variation
Verification
Vision
W
Work affecting product quality
Work environment
Work instructions
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Chapter Introduction
Chapter Basic concepts
Principles or prescription
Quality 9
The interested parties
The characteristics of quality
Achieving sustaining and improving quality
Summary
Basic concepts – Food for thought
Chapter Role, origins and application of ISO 9000 0
The role of ISO 9000 0
Origin of ISO 9000
Changes to ISO 9000 9
Exclusions 0
An alternative structure 0
Certification to ISO 900:000
Summary
Role, origins and application – Food for thought
vi Contents
Chapter Quality management system
Summary of requirements
Establishing a quality management system
Identifying processes (a)
Sequence and interaction of processes (b)
Criteria and methods for effective operation and
control (c)
Documenting a quality management system (, ) 0
Documented procedures (c)
Documents that ensure effective planning, operation
and control of processes (d) 0
Implementing a quality management system ()
Managing processes () 9
Ensuring information availability (d)
Ensuring the availability of resources (d)
Measuring, monitoring and analysing processes (e)
Maintaining a quality management system () 0
Continual improvement in the QMS and its
processes ( and f)
Preparing the quality manual ()
Control of documents () 0
Control of records (e and ) 0
Summary
Quality Management System Questionnaire
Quality Management System – Food for Thought 9
Chapter Management responsibility
Summary of requirements
Management commitment ()
Customer focus ()
Quality policy ()
Quality objectives ()
Quality management system planning ()
Responsibility and authority ()
Management Representative ()
Internal communication () 0
Management Review ()
Summary 9
Management Responsibility Questionnaire 9
Management Responsibility – Food for Thought 99
Chapter Resource management 0
Summary of requirements 0
Determining resources () 0
Contents vii
Providing resources () 0
Competence of personnel () 0
Training, awareness and competence ()
Infrastructure () 9
Work environment ()
Summary 9
Resource Management Questionnaire 0
Resource Management – Food for thought
Chapter Product realization
Summary of requirements
Planning product realization processes ()
Customer-related processes ()
Design and development () 0
Purchasing () 9
Production and service provision ()
Control of measuring and monitoring devices () 0
Summary
Product Realization Questionnaire
Product Realization – Food for Thought 0
Chapter Measurement, analysis and improvement
Summary of requirements
Monitoring, measurement, analysis and improvement
processes ()
Customer satisfaction ()
Internal audit ()
Monitoring and measurement of processes ()
Monitoring and measurement of product ()
Control of nonconforming product ()
Analysis of data () 9
Improvement () 09
Summary 0
Measurement, analysis and improvement questionnaire
Measurement, analysis and improvement – food for
thought
Appendix A Glossary
Appendix B Related web sites
Index
أتمنى أن تستفيدوا منه وأن ينال إعجابكم
 و
عدل سابقا من قبل أحمد دعبس في الأحد 13 يناير 2013, 6:03 pm عدل 1 مرات |
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Admin
مدير المنتدى
عدد المساهمات : 18992
التقييم : 35482
تاريخ التسجيل : 01/07/2009
الدولة : مصر
العمل : مدير منتدى هندسة الإنتاج والتصميم الميكانيكى
| | موضوع: رد: كتابين عن الجودة ISO 9000 الأحد 13 يناير 2013, 6:02 pm | |
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